SECTION ONE -
PRELILIMINARY QUESTIONS 1) What level are you within the organisation? 2) How often do you use the company Intranet? 3) On average, how long do you normally use the Intranet at any one time?
4) What is your main use for the Intranet? 5) Were you an employee with the company when the intranet was
implemented? 6) Prior to implementation or initial use, what were your feelings and
expectations on the Intranet? Why did you feel this way?Please indicate how far you agree with the following
statements SECTION TWO -
EXPECTATIONS 7) My expectations of the Intranet (as detailed in Qu. 6) were
achieved 8) My expectations of the Intranet were exceeded 9) I believe my expectations of the Intranet have had a resulting affect on
my satisfaction as a user SECTION THREE-
MANAGEMENT SUPPORT 10) I am satisfied with the level of encouragement from management towards
using the Intranet 11) I am satisfied there was adequate training provided to use the
Intranet 12) I am satisfied with the availability of technical support when using the
Intranet 13) I am satisfied with the level of management interest for user
feedback? 14) I am satisfied with the facility(s) available to provide user feedback
via the Intranet? SECTION FOUR - USER
INVOLVEMENT 15) My opinion was valued during the planning stage for the Intranet (prior
to implementation) 16) My opinion was valued during the implementation process 17) I feel satisfied with the level of involvement I had in the
implementation process 18) I feel satisfied with the level of involvement I have now in the
continuous improvement process of the Intranet SECTION FIVE -
ACCESSIBILITY & AVAILABILITY 19) The Intranet is available whenever I need it 20) I can access the Intranet from any reasonable location 21) I am satisfied with the speed of access to the Intranet 22) I am satisfied with the scope of information available on the
Intranet SECTION SIX - RELIABILITY
& ACCURACY OF INFORMATION 23) I am satisfied that the information on the Intranet is
up-to-date 24) I am satisfied that the information on the Intranet is accurate 25) I can rely on the information on the Intranet 26) I am satisfied with the comprehensiveness of the information on the
Intranet SECTION SEVEN -
PERCEIVED USEFULNESS 27) I believe the Intranet is useful to me personally 28) I believe the Intranet is useful for my job 29) I believe the information on the Intranet is useful for my job 30) I believe the Intranet is beneficial for the company as a whole SECTION EIGHT -
PERCEIVED EASE OF USE 31) I find the Intranet easy to use 32) I believe the Intranet is 'user friendly' 33) I do not have to depend on others to use the Intranet 34) I am happy with the current format of the Intranet 35) I am happy with the ease of information retrieval SECTION NINE - OVERALL
IMPORTANCE 36) How important do you believe 'expectation' is on your overall satisfaction with the
Intranet? 37) How important do you believe 'management
support' is on your overall satisfaction with the Intranet? 38) How important do you believe 'user
involvement' is on your overall satisfaction with the Intranet? 39) How important do you believe 'accessibility
& availability' is on your overall satisfaction with the Intranet?
40) How important do you believe 'reliability &
accuracy of information' is on your overall satisfaction with the
Intranet? 41) How important do you believe 'perceived
usefulness' is on your overall satisfaction with the Intranet? 42) How important do you believe 'perceived ease of
use' is on your overall satisfaction with the Intranet? SECTION TEN - FINAL
COMMENTS 43) Please use this section to expand upon particular questions, and /or to
make any additional comments, regarding any section of the
questionnaire Thank-you for your time
